Does Viewpoint come with an MSI?
Yes, Both Viewpoint and Junior Viewpoint come with an MSI. This is especially usefull for customers wishing to install to multiple users over a Windows 2000 Server network. [Back to top]
Viewpoint runs fine as Administrator, but wont run as a User.
This is usually a permissions problem. You must first check that the folder C:\Program Files\Viewpoint has its Security settings set to "Full Control" for users. If that fails, what you need to do is create an new folder on the Manager machine / server in C:\DocumentsAndSettings\AllUsers\SharedDocuments e.g VIEWPOINT. Install Viewpoint into that new folder. On the pupil machine create a shortcuts from ViewPnt.exe on the server to the pupil profile and rename it to something like Junior Viewpoint. [Back to top]
How do I customise the Header in List View?
Go to the List view then to Layout mode and up to arrange and de-select the header and re-select it again... This will restore a blank header, but without the field names! If you want to restore the field names you have to go to "collums", remove all selected, and re-select the chosen collums. [Back to top]
Do Datapower Files work in Viewpoint?
Yes, There should be no problem importing Datapower files into Viewpoint. However if you would like to test this, make a back up of your files and install the demo version. It is a 30 Day demo but will give you enough time to evaluate whether it imports the data you require. Click here to download the demo [Back to top]
Viewpoint leaves traces on my screen after I do anything, how do I stop this?
This happens with a couple of graphics cards S3 Prosavage card for one. You need to turn down the hardware acceleration by two notches, to do this right click on your desktop and go to properties. Then click on the settings tab. Click on the "advanced" button, a window will open and at the top you will see a "Troubleshooting" Tab. Select that and adjust the slide down by 2 "notches". This should cure the problem you are experiencing with the traces on screen. [Back to top]
How do I create shortened names of questions?
To create short names in your List View, Go to List View then select the "Layout" button on the toolbar (looks like a ring bound book with a pen on it) Then highlight the name you wish to shorten and edit accordingly. [Back to top]
Where can I find some example files?
Junior Viewpoint comes with lots of example files and an Activity Guide. Depending on which version you have, they will either be in the "My Documents" Folder or the Junior Viewpoint folder in Program Files. We have lots more you can download on our website. Click here to go to the Junior Viewpoint Examples Page. [Back to top]
After installing and running fine as Administrator, the installer is running and failing as restricted user.
The problem is that RNA is trying to install the shortcuts in to the Start bar, and you do not have permissions for that area. If you have a windows2000 server, I would recommend you installusing the MSI. Alternatively you could login as Administrator and create the shortcuts manually in the Start Bar. The installer is a "Self Repairing Installer" and therefore the shortcuts must be in the start bar otherwise you will always get this problem. See below for examples of the shortcuts. [Back to top]
I get the error "error 1320 The specified path is too long N:\My Paintings"
What you need to do is create an new folder on the Manager machine in C:\DocumentsAndSettings\AllUsers\Documents e.g RNA. Install Revelation Natural Art into that new folder. On the pupil machine create the short cut below from NaturalArt.EXE to the pupil profile and rename it to something like RNA - simple, RNA - Junior, RNA - Advanced.
When I install RNA I get an error saying I need more than 256 colours to run this program?
This could be caused by a few things. Here are a couple of things to check. If you are installing on XP, make sure you are the only person logged in. XP supports multiple logins and this error appears if Administrator and a user are logged in. So reboot your machine and re-login. There are some onboard graphics cards that have caused this too. E.g. Intel and SiS. Try updating your device drivers by going to your display settings – then advanced. Click on the Adapter tab, then click on properties, click on the driver tab and then the update driver button and follow the onscreen prompts. You will need to be connected to the internet. [Back to top]
I have installed the software correctly and I have selected the correct interface for my hardware, but it still wont connect, why?
There are several reasons for this, Please check the following:
1. Have you selected the correct interface in the interface menu (File --> Interfaces)
2. If you are using a USB to Serial convertor, you MUST install the software that comes with the lead. Once you have installed this software, it will have installed a "virtual COM port" this is the port number you must select in the interfaces menu. NOT USB.
3. If you are using a Whiteboard, Please disable the software in the system tray and try to connect again. www.gizmohosting.com
I am trying to install the software onto a Windows 98 machine which has Winsuite on it, at 98% it says that cannot find path H:\\battery.ism?
The solution is to make Winsuite look at the My Documents on the C:\ rather than the network location of "My Documents (H:\ for example) because Insight writes the examples files to this area, one of those being battery.ism. If you then install the software and specify my documents back to H:\ the program will install and run correctly. It is also advised to move the Insight Files folder from C:\ My Documents to H:\ My Documents as it contains all of the examples and set-ups. [Back to top]
How can I get the background displaying properly in screen resolution 800 x 600?
This is due to the fact that Magic Forest remembers the screen resolution of the machine when the program installs and does not change. To get around this the software would need to be re-installed at the lower resolution. Then reset your screen resolution to the desired resolution. [Back to top]
I get an error when a user tries to add a clip or tries to "Explore"
This error occures when the user has no "My Movies folder in their "My Documents" area. Please copy the "My Movies" folder from the "My Documents" folder of the profile that installed the program and manually place a copy in all the users' My Documents that are likly to use the program. [Back to top]
How do I change the default save location?
We have created a step by step guide on how this is done. Please click here to download it. Please also see page 112 of the RSS Reference Guide. This will give you lots of ways to Configure RSS to your network. [Back to top]
What browsers will the Imagine Plug-In support?
The Imagine Plug-In will support all major internet browsers. Internet Explorer will prompt you to download and it will install automatically. Firefox and Netscape will prompt you to download a .exe file and you will need to run the installer yourself. [Back to top]
